Front Desk & Emergency Contact Procedures

To get you the quickest answer to your questions we suggest the following steps:

  • Booking schedule – Many questions regarding pick up times and locations can be found on the booking schedule which should have been passed on to the client in addition to contact details for our partners who are providing their experiences. Contacting our partners directly is often the quickest way to answer a question specific to an activity or transfer.
  • Email – You can email us at [email protected] and one of our team will answer your question as soon as possible.
  • Telephone – Our Front Desk telephone line is available during office hours Monday to Friday. Outside of these times we request you leave an answer phone message which will then be responded to as soon as possible before 22:00 Swedish time. This line can be used for urgent issues relating to your holiday whilst you are travelling. +44 121 529 1519

Please note that in the event of an emergency you will need to call the necessary emergency services directly – numbers of which can be obtained from your activity providers or from your accommodation.

Partner with us

Whether you are looking for a city break in one of the Nordic capitals, a journey through the majestic beauty of the Fjords or heading North into the Arctic Circle we can help you design amazing itineraries for them all.